1-800 WATER DAMAGE Continues Growth Amid Pandemic
Restoration Company Nearly Doubles Size and Continues Growth Amid Pandemic, Set for Future Growth
When the unexpected hits U.S. home and business owners, 1-800 WATER DAMAGE provides those who have experienced property damage what they truly need: an experienced restoration partner they can rely on to safely restore not only their property but their lives.
As a result of its top-quality work and unmatched customer care, 1-800 WATER DAMAGE expanded to nearly double the number of franchise owners in its network since the start of 2020, amid the global pandemic. During that span, the property restoration franchise has grown its national footprint to more than 150 locations across 30 states. Looking ahead, 1-800 WATER DAMAGE expects to hit the 200-unit mark within the coming year as it seeks new owners to fill prime territories that are still available across the country.
Coinciding with its geographic expansion, the brand’s systemwide revenues have grown at an even faster rate, having increased by 123% during this period. And, in 2021, Entrepreneur magazine ranked 1-800 WATER DAMAGE in the top half of its annual ‘Franchise 500’ list, at #196.
Commitment to the Customer
“You won’t find a franchise owner in our system thumping his or her chest about accomplishments – you’ll find them putting customers first and rising to the occasion to support them through a challenging time by working to restore their property in a caring and compassionate way,” said Tim Fagan, President of 1-800 WATER DAMAGE. “We take pride in helping the communities we serve and the unique opportunity we have to help residents and businesses get back on their feet.”
Recently, 1-800 WATER DAMAGE examined the relationships it maintains with customers through an extensive survey. In their responses, customers scored the quality of their experience with 1-800 WATER DAMAGE as a 95 out of 100 on average. Further supporting this, according to an independent review aggregation source, 1-800 WATER DAMAGE has the highest average online customer review ratings of any major restoration brand in the industry, in the markets where the brand has a presence. Stemming from the desire to take care of both the property and the customer, franchise owners around the country go above and beyond by staying in close touch with their clients during the process, and doing all they can to reestablish order from chaos and restore normalcy to their lives.
“With an operating company that’s the global leader in property restoration, the 1-800 WATER DAMAGE brand is an important part of our family of franchise brands,” said Rusty Amarante, President of BELFOR Franchise Group. “We have a phenomenal network of dedicated franchise owners and we’re proud of the work they do every day. It reflects our commitment to the values we maintain as an organization and the quality of work and customer care standards we keep.”
About BELFOR Franchise Group
1-800 WATER DAMAGE is part of the BELFOR Franchise Group, a family of nine industry-leading residential and commercial services franchise concepts owned by the worldwide restoration leader BELFOR Property Restoration. These relationships bring 1-800 WATER DAMAGE benefits, both from the connections with its sister-services brands and the expertise and resources offered by its disaster recovery and property restoration parent operating company. 1-800 WATER DAMAGE franchisees also gain tremendous benefit from these associations including referrals and partnerships with other BELFOR Franchise Group franchisees and from BELFOR’s expansive knowledge, training facilities, operational expertise and industry connections.
“I know that our business has grown and reached the next level because of the support we’ve received, both from being part of the BELFOR Franchise Group and the assistance and resources provided by the home office team,” said Fred Arthur, who along with wife Lisa are the company’s reigning Franchise of the Year and owners of 1-800 WATER DAMAGE of Southeast Michigan serving the metro Detroit market. “The home office group has such a can-do attitude and desire to help. That along with our strong, established support network has allowed us to better serve our customers and our communities when they need us most.”
About 1-800 WATER DAMAGE
1-800 WATER DAMAGE has decades-long experience in property restoration services with a strong emphasis on customer care. With over 150 locations across the U.S., the brand offers a full array of services including water and flood damage restoration, mold remediation, sewage cleanup, fire and smoke damage restoration, and critical cleaning and sanitizing for both residential and commercial locations, with some locations also offering biohazard and trauma clean-up and reconstruction. Their team of passionate experts are dedicated to restoring not only the property but the lives of homeowners and business customers, 24/7/365.
1-800 WATER DAMAGE provides franchisees training, including the use of a state-of-the-art flood house, which offers hands-on experience under real-life conditions that better prepare them for when they return to their local market. Each franchisee can rely on the support from a national call center to field customer inquiries and book appointments in addition to ongoing national and local marketing services. 1-800 WATER DAMAGE provides water and flood restoration for residential and commercial properties in addition to mold remediation, sewage cleanup, fire and smoke damage restoration and critical cleaning and sanitizing services. Select locations also offer biohazard and trauma clean-up and reconstruction.
Ranked in the top 200 in Entrepreneur magazine’s 2021 ‘Franchise 500’ list of the largest franchise businesses, 1-800 WATER DAMAGE is part of the BELFOR Franchise Group family of residential and commercial services franchise brands and is owned by worldwide disaster recovery leader BELFOR Property Restoration.
The recession-resistant company is growing with individuals who want the freedom of owning their own business and leading with a passion for serving others through an unexpected disaster.
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